General terms and conditions of accommodation at Hotel Diana, valid from 1.1.2026

1. Accommodation is booked in writing via the booking form located on the website www.hotelkarvina.cz, or by email to info@hotelkarvina.cz
2. A reservation confirmed in writing by the hotel reception is binding for both contracting parties.
3. In order to accept the reservation, the hotel is entitled to require an advance payment of 50% of the expected amount for the accommodation.
4. The guest is obliged to pay the deposit by the stated due date. If they fail to do so, the reservation is not valid.
5. The advance payment is made cashless on the basis of the issued invoice or using the QR code, which the hotel sends to the guest by email.
6. The guest is obliged to pay the balance for the accommodation during the stay, no later than 10:00 a.m. on the day of departure.

Hotel accommodation

1. Check-in on the day of arrival is possible from 1:00 p.m. to 8:00 p.m. Earlier check-in is possible for a fee of CZK 500. A later arrival must be reported to the hotel reception by phone or in writing. If the guest does not arrive by 8:00 p.m. without prior arrangement, the hotel is entitled to cancel the reservation.
2. On the day of departure, the room must be vacated by 10:00 a.m. Later check-out until 3:00 p.m. is possible for a fee of CZK 500.

Cancellation policy

1. The cancellation conditions apply to the cancellation of the reservation by the client.
2. Individual guests - If the guest cannot check in according to the agreed reservation, an alternative date of stay will be offered; if the guest does not use this option, the deposit paid will be refunded subject to the following conditions:
   • Cancellation of the stay earlier than 7 days before the arrival date is free of charge.
   • If the stay is cancelled 6 - 2 days before the arrival date, an amount of 50% of the first night's price is charged.
   • If the stay is cancelled 1 day before the arrival date, on the day of arrival or in case of a no-show, an amount of 100% of the first night's price is charged.
   • By confirming the reservation, the guest agrees to the hotel's cancellation conditions. If a cancellation fee arises, the guest undertakes to pay it on the basis of the issued invoice or payment request.
3. Group reservations - The ordered services and their numbers are binding and will be charged even if they are not used. The deposit paid will be refunded subject to the following conditions:
   • If the event is cancelled from 2 - 1 month before the arrival date, an amount of 50% of the paid deposit is charged.
   • If the event is cancelled less than 1 month before the arrival date, an amount of 100% of the paid deposit is charged.
4. The hotel is entitled to use the paid deposit to cover the cancellation fees.
5. If a stay for which an advance payment was made is cancelled and, according to the cancellation conditions, the amount of the paid deposit is higher than the cancellation fee itself, the hotel will refund the customer the amount exceeding the cancellation fee.
6. In the event of early termination or interruption of the stay through no fault of the hotel, the hotel is not obliged to refund the customer the paid price of the stay or a proportional part thereof.